Shipping & Returns
Home Accessories & Gifts: At European Splendor®, we take pride in our packaging and take extra care in preparing and packing your items for shipment. If special instructions are needed, just let us know, and we'll do what we can to oblige. We will fill your order within one to two business days of receipt and will ship your purchased items via UPS air. Our standard shipping applies ONLY in the continental United States. For Hawaii, and Alaska residents, our standard shipping rates apply only if you have a continental US shipping address. Otherwise, we can ship to you for a surcharge which covers the incremental shipping expenses from UPS. Either call us to place a phone order, or place your order online and we will contact you with the additional shipping costs. (If the additional shipping costs are too high, we can simply cancel and will gladly refund the order). For CANADA, if you have a US Ship To address, you will receive US shipping rates. Otherwise, if shipping to Canada, we must charge customers for higher international shipping rates and Canadian customs taxes and fees. We ship to major Canadian cities and surrounding areas. If our quoted shipping and customs fee does not adequately cover costs (especially for pottery), we will contact the customer if additional fees are required. If required shipping & customs fees are too high for the customer, we can simply cancel any order placed and refund the customer. Canadian customers please note, processing Canadian credit cards can be challenging. If your Canadian credit card fails to process when ordering, we will call you during business hours to process the payment over the phone. If there are questions, email us at [email protected], or call us at 502-544-1225 from 9:00 AM - 9:00 PM (Eastern time).
Furniture: Free shipping does not apply to furniture. For in-store purchase, we can recommend local delivery services. Pick up in-store is always an option as well. For on-line purchases, place your furniture order on-line through our site, and we'll contact you to work out the final shipping and delivery details. If shipping costs are too high based on your location, we'll simply cancel the order & issue a full refund. It's that easy! If you have questions, call us 502-544-1225 from 9:00 AM - 9:00 PM (Eastern time) or email us at [email protected]
European Splendor® is proud to be your source of European hand-crafted and inspired products. We are passionate about “Bringing Europe To You” and providing unmatched customer service and want you to be satisfied with every purchase. All items are inspected prior to shipping to meet our high standards. Because of the unique, handmade nature of our Bohemia Crystal, Polish Pottery and other hand-crafted items, consistency in pattern and form may vary - our guarantee covers the functionality of the products of these high quality products. For items that we ship to you, if they are damaged in shipping, please keep all the original packing materials and contact us within 10 business days from receipt of your order. Our insurance provider will require a brief written description of the damage and corresponding digital pictures. Please email this to [email protected] You may choose to have European Splendor® either refund your money, issue a store credit or replace the item (if in stock). All other exchanges and returns (including in-store purchases) must be made within 15 days of purchase (seasonal, holiday, Christmas and clearance item sales are final and are excluded from this return policy). To return an item, contact us via email anytime at [email protected], or call us at 502-618-1633 between 11:00 - 5:00 PM Tuesday - Saturday (Eastern time). Shipping and handling and return postage charges will be refunded only if the return is a result of our error. Note, all other returns may be subject to a minor restocking fee to offset any freight or delivery fees paid by European Splendor. There is an additional shipping charge for exchange shipping.