European Splendor® will fill your order within one to two business days of receipt. We will then ship your purchased items via UPS. We ship in the continental United States only. Please note: FURNITURE ITEMS MARKED AS "AVAILABLE IN STORE ONLY" DO NOT QUALIFY FOR FREE SHIPPING and must be picked up in store, or you may contact us to have delivery otherwise arranged.
European Splendor® is proud to be your source of European hand-crafted and inspired products. We are passionate about “Bringing Europe To You” and providing unmatched customer service and want you to be satisfied with every purchase. Because of the unique, handmade nature of our Bohemia Crystal, Polish Pottery and other hand-crafted items, consistency in pattern and form may vary - our guarantee covers the functionality of the products only. All items are inspected prior to shipping. For items that we ship to you, if they are damaged in shipping, please keep all the original packing materials and contact us within 10 business days from receipt of your order. Our insurance provider will require a brief written description of the damage and corresponding digital pictures. Please email this to EuropeanSpendor@European-Splendor.com. You may choose to have European Splendor® either refund your money, issue a store credit or replace the item. All other exchanges and returns must be made within 15 days of purchase (seasonal, holiday, Christmas and clearance item sales are final and are excluded from this return policy). To return an item, contact us via email anytime at EuropeanSpendor@European-Splendor.com, or call us at 502-618-1633 between 10:00 - 5:00 PM Eastern Time, Tuesday - Saturday. Shipping and handling and return postage charges will be refunded only if the return is a result of our error. Note there is an additional shipping charge for exchange shipping.