European Splendor will fill your order within 48 hours of receipt. We will then ship your purchased items via UPS. We ship in the continental United States only. Please note: FURNITURE ITEMS MARKED AS "AVAILABLE IN STORE ONLY" DO NOT QUALIFY FOR FREE SHIPPING and must be picked up in store, or have delivery otherwise arranged.
European Splendor is proud to be your source of European hand-crafted and inspired products. We are passionate about “Bringing Europe To You” and providing unmatched customer service and want you to be satisfied with every purchase. Because of the unique, handmade nature of our Bohemia Crystal, Polish Pottery and other hand-crafted items, consistency in pattern and form may vary - our guarantee covers the functionality of the products only. For items that we ship to you, if they arrive damaged, please keep all the original packing materials and contact us within 10 business days from receipt of your order. You may choose to have European Splendor either refund your money, issue a store credit or replace the item. Exchanges and returns must be made within 30 days of purchase. To return an item, follow the instructions on the packing slip enclosed with your order and return via UPS Ground or insured parcel post. Shipping and handling and return postage charges will be refunded only if the return is a result of our error. Note there is an additional shipping charge for exchange shipping and a restocking fee of 20% for all returns valued at $150 or more.